Privacy Policy
About This Policy
We at Griffin Solvency Solutions Pty Ltd ACN 662 959 686 and its Related Bodies Corporate outlined below (“Resolv Advisory“, "Griffin Solvency Solutions", "Resolv", “we“, “us“ and “our“) respect your privacy and want you to understand how we collect, hold, use, and share personal information about you.
The Privacy Act 1988 (Cth) (‘Privacy Act‘), the Australian Privacy Principles, Privacy Regulation 2013 (‘Regulations‘) and registered privacy codes govern the way in which we must manage your personal information (‘Privacy Laws‘).
This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal information as defined in the Privacy Act (“data“).
This Privacy Policy applies when you visit or use our website, mobile applications, APIs or when we are providing relevant services to you (the “Services“). We are committed to safeguarding the privacy of our website visitors and service users.
By using our Services, you agree to the terms of this Privacy Policy. You shouldn’t use our Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.
This Privacy Policy also applies for the below:
Griffin Solvency Solutions Pty Ltd ACN 662 959 686; and any other company which is at any time a wholly owned subsidiary of any of the above companies.
The below websites:
Privacy
Collection of Personal Information
The Privacy Act defines personal information as any information or opinion about an individual that can be identified from that information.
As part of providing any of our Services we may collect, hold, process and share your personal information which can include: your name, date of birth, age, mailing/residential address, contact details, occupation, place of work, government identifiers such as a tax file number, driver’s license, Medicare, passport number, signature, photograph, video or audio recording.
We may also collect, hold, and share financial and credit related information that includes your personal finances, bank account, credit card details, transaction information, credit capacity, credit history, financial solvency and other financial related information such as your credit applications, credit agreements and financial difficulty and hardship applications.
We will not collect and use any of your sensitive personal information unless it is necessary for us to provide our Services to you and with your prior consent or where a permitted general situation exists. Sensitive personal information includes information relating to your health, sexual orientation, biometric data, criminal history, racial or ethnic origin as well as membership of any trade or professional associations.
How Information is Collected
Most information will be collected from you personally, this can be taken by us:
If you call or email us.
When we provide our Services to you.
When we manage our customer relationships and service provider relationships.
If you provide us with feedback or make a complaint.
If we provide you with our Services.
If you apply for an account with us.
Your information that is in the public domain.
If you subscribe to our newsletters and marketing lists.
Other information that may be collected include details provided on a resume sent to us relating to an employment opportunity.
We may obtain your credit related personal information.
We may also receive your personal information from another party by any other means. If we do, we will apply the Privacy Laws in deciding whether it is lawful to keep the information received.
We may also receive your personal information from third parties that we deal with on your behalf and from our service providers.
Any information we receive that we are not lawfully required to hold will be deleted or destroyed.
How We Keep Your Personal Information
We will keep your personal information securely in either physical or electronic form. The security of your personal information is important to us. We will take appropriate technical and organisational precautions to secure your personal information and to prevent the loss, misuse, unauthorized access, disclosure or alteration of your personal information.
We will store all your personal information on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
Much of the information we hold about you will be stored electronically. We store some of your information in secure data centres that are located in Australia. We also store information in data centres of our contracted service providers (including cloud storage providers), and some of these data centres may be located outside of Australia.
We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold both in Australia and overseas. For example:
access to our information systems is controlled through identity and access management controls;
employees and our contracted service providers are bound by internal information security policies and are required to keep the information secure;
all employees are required to complete training about privacy and information security; and
we regularly monitor and review our security measures and compliance with internal policies and industry best practice.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet and you do so at your own risk.
Also, our website may have links to external websites and we take no responsibility for the privacy practices or the content of those other sites.
This Privacy Policy is dated 20th March 2025.